Exceptional Care for Exceptional Pets
Your satisfaction is our highest priority.
• All return, refund, and reship requests must be approved by Customer Support.
• All requests must be processed within 30 days of shipment.
• Prescription products are not returnable.
How to Request a Return, Refund or Reship
• Call Customer Service at 888-606-3336 (M-F: 9am - 8pm EST, Sat: 10am - 3pm EST).
• If there was an error filling your order, we will assist.
• Over-the-counter products can be returned if in salable condition.
• All refunds are subject to change based on the quality of returned product.
• Return shipping costs will be customer responsibility.
• All manufacturer guarantees apply.